Prive support
How can we help?
Contact us about your account, an order, the app, or your personal data. For faster verification, use the phone number or email associated with your Prive account.
General support
Get help with sign-in, orders, delivery, payments, refunds, wallet activity, or a technical issue.
Contact supportPersonal data request
Request access to, correction of, or deletion of specific data without closing your entire account. Tell us what data your request covers.
Start a data requestInformation to include
- Your registered phone number
- An order reference, if relevant
- The data you want accessed, corrected, or deleted
- Enough detail for us to understand the request
Protect your account
Never send us an OTP, password, full card number, card security code, or Mobile Money PIN. We may ask for limited information to verify that a privacy request belongs to you.
Need to close your whole account?
Use the dedicated account-deletion instructions.
Email: support@priveghana.com. Prive support is not an emergency medical service. For urgent medical help, contact an appropriate healthcare provider or local emergency service.