Privacy controls
Delete your Prive account
You can request permanent account closure from the Prive app or by contacting our support team. We will verify that the request belongs to you before processing it.
Delete in the app
- Sign in to Prive.
- Open Profile, then Settings.
- Select Delete Account & Data.
- Review the notice and confirm your request.
Request deletion on the web
If you cannot access the app, email us from a contact method associated with your account and include your registered phone number. Never send an OTP, password, or full payment details.
Email deletion requestOr email support@priveghana.com
What happens after deletion
Your account is closed and your phone number is removed from it. We delete your saved addresses, saved payment methods, device tokens and sessions, Fiddy conversations and saved notes, saved Learn items, article feedback, problem reports, and images you uploaded in chats. We keep your name, email address, order, payment, refund, and pharmacist chat records where needed for pharmacy, tax, financial, dispute, and audit obligations, as described in our Privacy Policy.
Only want specific data removed?
You do not have to delete your whole account. Visit our support page to request access, correction, or deletion of specific personal data.