Privacy controls

Delete your Prive account

You can request permanent account closure from the Prive app or by contacting our support team. We will verify that the request belongs to you before processing it.

Delete in the app

Sign in to Prive.
Open Profile, then Settings.
Select Delete Account & Data.
Review the notice and confirm your request.

Request deletion on the web

If you cannot access the app, email us from a contact method associated with your account and include your registered phone number. Never send an OTP, password, or full payment details.

Email deletion request

Or email support@priveghana.com

What happens after deletion

Your identifying profile information is anonymised and saved addresses, chat history, device tokens, and active login credentials are removed. Some historical order, payment, tax, fraud- prevention, or pharmacy records may be retained where required for legal and compliance purposes.

Only want specific data removed?

You do not have to delete your whole account. Visit our support page to request access, correction, or deletion of specific personal data.